We want every customer to have a satisfying shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the following policy.
Return Period
Customers may submit a return request within 14 days of receiving the items. Returned items must be unused, undamaged, and—whenever possible—include the original packaging, tags, and accessories.
Return Requests
To initiate a return, please contact us within the specified timeframe and provide your order number, item details, and the reason for the return. Packages sent back without prior confirmation may not be processed promptly; please wait for our return instructions before shipping the items back.
Return Address
Once the return eligibility is confirmed, please ship the items to the following address:
Return Address: 1985 DE CARMEN DR, COLTON, CA 92324
The specific return address may vary depending on the order; please use the final return address provided by our customer service team.
Refund Processing
After we receive and inspect the returned items, eligible refunds are typically processed within 5–10 business days. Refunds are usually issued to the original payment method used for the purchase; the actual time it takes for funds to appear in your account may vary depending on your bank or payment service provider.
Damaged or Incorrect Items
If the items you receive are visibly damaged, have quality issues, or do not match your order, please contact us within 7 days of receipt and provide your order details along with relevant photos. We will offer a refund, exchange, or other reasonable solution based on the specific circumstances.
Return Shipping Costs
For returns resulting from product quality issues, shipping damage, or incorrect items sent, we will handle the associated return costs on a case-by-case basis. For returns due to personal reasons, the customer is generally responsible for return shipping costs, unless otherwise required by applicable law.
Items Ineligible for Return
Items that have been used, washed, or damaged, or that are missing necessary tags or are otherwise rendered unsellable due to customer actions, may not be eligible for return. However, this policy does not limit any mandatory consumer rights granted by law.
8. Contact Us
To request a return or refund, please contact us via the email address, phone number, or contact form listed on the website, providing your order number and relevant details so that we can verify and process your request promptly.
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